In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. Full time Monday to Friday €60000 per annum Opportunities for professional development Plus our Sodexo employee benefits package Dublin 2 - Full time You raise the bar. We’ll help you go higher. At Sodexo, we are passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees. As a Guest Relations Manager you will Lead, coach and inspire the Guest Relations team to consistently deliver exceptional hospitality. Develop, implement and maintain luxury hospitality service standards across all guest interactions. Foster a culture of ownership, accountability and continuous improvement. Conduct regular coaching sessions, observations and service reviews to support team development. Act as the escalation point for complex guest requests, complaints and service recovery situations. Drive a culture where every team member consistently exceeds guest expectations. Ensure every guest receives a personalised, professional and memorable welcome. Build relationships with returning visitors by understanding preferences and anticipating future needs. Oversee VIP visits, executive meetings and high-profile client engagements. Ensure guest journeys are seamless from arrival through departure. Create memorable moments that enhance the visitor experience and strengthen client relationships. Own the end-to-end guest experience for meetings, conferences and events. Partner with internal stakeholders to coordinate all aspects of client visits and executive engagements. Oversee hospitality arrangements including catering, room presentation, guest arrival processes and event logistics. Ensure all client-facing areas consistently reflect premium hospitality standards. Support the successful planning and delivery of executive events and corporate functions. Develop Guest Relations procedures, service playbooks and operating standards. Monitor service quality through feedback, performance metrics and quality observations. Identify opportunities to improve efficiency while maintaining exceptional guest experiences. Ensure presentation standards are consistently maintained across all hospitality spaces. Collaborate closely with Workplace Experience, Catering, Security and Facilities teams to deliver seamless service. Build trusted relationships with clients, colleagues and service partners. Act as the visible ambassador and leader of Guest Relations across the business. Promote a collaborative "one team" culture focused on delivering exceptional customer experiences. Influence stakeholders to continuously elevate hospitality standards across the workplace. What we are looking for: Previous experience within luxury hospitality, premium hotels, executive lounges, corporate hospitality or guest-facing customer service environments. Genuine passion for delivering exceptional customer experiences. Outstanding interpersonal and communication skills.