In order to work in Ireland a non-EEA National, unless they are exempted, must hold a valid employment permit. Please review the Eligibility and requirements for an employment permit if you are unsure of your eligibility to apply for this vacancy. First Year Apprentice Vacancy Role Title : Ocean Freight Apprentice (Logistics Associate Apprenticeship) Business Unit : DHL Global Forwarding Location: Cedar Drive, Dublin Airport Industrial Park, St. Margarets Co. Dublin Days & Hours of Work : 37.5 hours per week, spread over 5 working days. Any changes to this requirement would be in line with Business needs. Extended hours required on Friday where it is necessary to support the Planning department. Scope of Role: Accept bookings from customers and/or overseas depots Create Import & export orders for TBO and NTBO Customers and actively manage them from booking request to final delivery point Focus on strong customer communications and engagement Provide support to other Road Freight team members within the Road Freight department (TBO, NTBO, Procurement, BPO) as requested. Key Accountabilities : Operational Accountabilities include but are not limited to: Act as the first point of contact with customers for any bookings, queries, quotations, or concerns in relation to their shipments. Shipment processing and management Manage Import / Export bookings from customers & overseas depots – create the orders in the road freight system Create the Pick-Up Cartage Trip / Handover in EVO / NDS/ PEV based on the type of order (TBO or NTBO) Ensure all customer SOP documents Flag any specific requirements/ cancelled shipments / timed deliveries etc Co-ordinate any customer requests for spot quotations / time deliveries etc Actively manage all shipment activities: Track and Trace all shipments, take ownership of any Complaint Investigations / ICE issues/ Customer queries and escalations. Ensure all exceptions are managed and communicated to the customer in a timely fashion. Ensure all complaints raised by the customer are fully investigated with comprehensive root cause and corrective action plans. Manage any customer invoice or operational queries Complete accruals and invoicing for all files – proactively manage any invoice queries, ensure all monthly finance reports are updated in line with month end process. Support the completion of any customer bulk invoice reports (as required) Manage the E2E BMW order process: g., Customer bookings and communications / AX4 system activities / EVO Manifest screen / EVO Order processing activities Proactively manage all operational KPI’s. Perform the daily checks to ensure compliance to KPI targets (e.g., EVO events, unbilled files, shipment processing, credit notes, tracking and tracing etc) For TBO review warehouse inventory list and actively manage shipment issues. Co-ordinate any necessary customs activities Manage any shipment claims with Risk Management as per claims process. g., send notification of intent to claim to DT or haulier. Plan and monitor all TBO line haul trailers (exports & Imports) to destination and from origin terminals as per the planning process to maximise capacity and GP.

Logistics Associate - Apprenticeship