Position: Level 1 Support Expert Location: Cork, Ireland Reports to: Team Leader Language(s): Swedish & English Training: 3-4 weeks Working Hours: Monday-Friday, 08:00-16:30, 09:00 – 17:30 or 09:45-18:15 About Us Concentrix provides a dynamic and challenging work environment supporting the entire NETGEAR home product line via multiple communication methods all in a professional and timely manner. Hands on training is provided using e-learning tools as well as a live lab environment at the commencement of employment. We Provide • A friendly and relaxed open plan working environment. • Opportunity to advance. • Competitive salary and benefits. Duties & Responsibilities • Handling customer calls, chats and emails utilising independent thinking and troubleshooting to find a solution for the customer. • Taking ownership to resolve the customer issue and if not resolved escalate to the next tier of support. • Displaying a high level of customer service during support to achieve high customer satisfaction scores. • Adhere to escalation procedure in case of any escalations • Manage a queue of varied customer tickets bringing each to a mutually satisfactory resolution, which can also include utilizing other departments or tiers of support. • Must be flexible, adaptive, and able to follow and contribute to potential directional changes in a dynamic business and support structure. • Achieve high customer satisfaction, phone, productivity and other individual and team targets in NETGEAR’s recognised top support environment. • Flexibility and ambition to assist on business product cases should the opportunity arise to gain further knowledge and experience. Skills & Qualifications • Fluent Swedish and English, both Oral and Written. • A good mix of both IT knowledge and customer service skills are essential. • Any IT certification or equivalent qualification is desirable, relevant technical experience will also be taken into consideration. • Experience of supporting customers in a contact centre environment is desirable. • Familiarity with Routers, TCP/IP, Firewalls, LAN and other network technologies would be a distinct advantage. • Excellent communication skills. • Proven time management skills and ability to work under time pressures. • Fantastic team spirit and mentality with a focus on customer satisfaction.

NETGEAR looking for IT enthusiast